Terms & Conditions
About Our Products
Teddington Garden Centre and Buds Florist specializes in arranged bunches of fresh flowers and other gifts including chocolates, champagne, wine, balloons and teddy bears.
If you have any suggestions or comments regarding our products and services please contact us as below:Our Contact Details
Teddington Garden Centre and Buds Florist
This site has been designed to make ordering flowers and gifts in the Teddington Garden Centre and Buds online store as easy and convenient as possible.
Simply select your choice of bouquet and you will be presented with detailed information about your chosen arrangement. We aim to ensure this information is accurate and up-to-date at all times.
Our prices are shown in UK pounds (GBP) and the online transaction will take place in this currency.
When you want to purchase a product click on the 'add to basket' button. When you have finished adding products to your basket, proceed to checkout, fill in your details and leave the rest to us.
Please note that all orders placed on a Sunday will not be processed until Monday morning. Any orders placed on a UK public holiday will be processed on the next business day.
Ordering by Telephone
If you would prefer to talk the office to arrange special delivery options, or perhaps you wish to discuss particular requirements, please do not hesitate to call us on:
For other countries, Sundays, public holidays and also for timed deliveries please order by telephone or in person at our shop.
Modifying an Order
Unless your order has already been dispatched it can be easily modified (eg change of delivery address or delivery date). Please call us immediately on 02071935267.
All our prices are fully inclusive of VAT (sales tax). There will be no additions to the advertised price of our products for VAT or other taxes. The price you see is the price you pay.
Please note we are required by law to collect VAT regardless of where in the world you are when placing your order.
There is no tax on International deliveries.
A delivery charge is payable on all delivered arrangements. The delivery charge is clearly indicated on the checkout form.
Please, however, note the following:
Multiple gifts going to the same delivery address will be treated as a single order when delivery charges are calculated.
Multiple gifts going to different delivery addresses will be treated as individual orders when delivery charges are calculated.
Multiple gifts going to the same delivery address but on different days will be treated as individual orders when delivery charges are calculated.
All ancillary gift items are delivered with the fresh flower arrangements.
We can deliver on Sundays and on public holidays by prior arrangement. Teddington Garden Centre and Buds Florist and its agents are not responsible for issues with such deliveries where a signature has been obtained. Once a signature has been obtained, the delivery has been completed.
Evening and timed deliveries are available in some areas. Once again, please contact us to discuss your requirements.
The only information sent with the flowers and/or gift is the personal message card. We do not pass on any other details at all and do not send out an invoice or receipt. You will get an email confirmation of your order which acts as your receipt. You will get email confirmations of payment from the transaction handler that you have used.
Should the recipient be away at the time of delivery, a card will be left stating attempted delivery and will include details of how to collect them or arrange re-delivery.
Our primary objective when we receive an order from you is to ensure that we deliver on the day requested and that we deliver a fresh quality product of the type and value ordered.
To meet this objective it is sometimes necessary for the florist to use blooms, or other elements of the product, which are different to those shown in the photographs in our online shop. Some variation in colour or style may result, but never in quality or value.
Be assured - if you order a rose bouquet we will deliver a rose bouquet or if you order a luxury arrangement then we will deliver a luxury arrangement.
So, in the unlikely event of supply difficulties, Teddington Garden Centre and Buds Florist reserves the right to substitute any product with any other type of equal or greater quality and value.
If you are in any way dissatisfied with a floral product ordered from us we will collect the product and make a full refund provided your complaint is received within 24 hours of delivery.
Returns Policy and Cancellation Rights
If you are in any way disappointed with our flowers or service, please telephone us on 0500 989899.
Cancelling an Order
If you wish to cancel an order please contact us on 02071935267 as quickly as possible.
Please note that we can accept order cancellations at any time prior to dispatch.
We can easily cancel your order if it has not already been delivered, or if it is not on its way to being delivered.
However, we are unable to cancel your order if it has already been sent out for delivery. The perishable nature of the goods we sell (flowers) means that you have no cancellation rights under the Distance Selling Regulations (2000) (see below).
For non-perishable items:
In accordance with Distance Selling Regulations (2000) and the Consumer Protection (Distance Selling)(Amendment) Regulations 2005, you may cancel your order at any time without reason, within 7 working days of delivery.
Should you wish to cancel your order and receive a refund, you must confirm this in writing within 7 working days of receipt and return the packaged item to us at the address given above. The item(s) must be returned to us unused and in as new condition. You will be liable for all postage costs incurred as a result of returning an item to us. We cannot issue a refund until we have received the goods. We recommend you obtain proof of posting when you return any goods to us. Please note this policy excludes all our flower products as these are perishable goods and exempt from this legislation. This does not affect your statutory rights as a consumer.
For perishable items:
If your order has been placed in advance you may cancel your order in writing any time prior to despatch without cost. Any monies paid will be refunded to you in full. This offer does not apply to custom arrangements where a special order has been made on your behalf.
Please note you have no right to refund on Perishable Goods that we supply which include but is not limited to flowers and chocolates.
Champagne and Wine
Under the Licensing Act of 1964 (UK) and 1976 (Scotland) it is an offence for any person under 18 years to buy, or attempt to buy, alcoholic liquor.
It is an offence under Sections 32 and 33 of the Intoxicating Liquor Act 1988 (Republic of Ireland) for any person under 18 years to buy, to attempt to buy, intoxicating liquor.
It is an offence under the Licensing (Northern Ireland) Order 1990 for any person under 18 years to buy, to attempt to buy, intoxicating liquor. Champagne is distributed in Northern Ireland in association with a licensed third party.
Making a Complaint
If you have cause for complaint this must be received within 24 hours of taking delivery. We will happily:
1. Provide you with a replacement, or
2. Collect the product and give you a full refund.
Our customer service phone line is personally operated between 9am and 5.00pm Monday to Saturday. An answer machine service is in operation at all other times. You may also complete the feedback form.
We aim to respond to customer service matters within one working day and resolve all complaints within three working days.
The personal message with the gifts is positioned so it cannot be read during transit.
We use the personal information that you provide to process your orders online and to keep you advised about our products and services.
However, we will not use your details to contact you regarding future promotions and offers unless you opt-in to such marketing during the order process. Any future email marketing we may send will include an unsubscribe option. You can withdraw your consent at any time.
From time to time, we may share data with selected third parties. Again, you will be asked to opt-in and your consent must be given before we will add you to such mailing lists.
If you wish to add or remove yourself from our mailing lists at a later date or if you have any questions or comments about privacy you can do so by contacting us by telephone on 0500 989899.
Cookies are used on this shopping site to keep track of the contents of your shopping cart.
Our cookies are only temporary. No information will be permanently stored in the cookie file on the client. The cookies are used to enhance a user's experience in a dynamic and database-driven web site.
Credit Card Security
Teddington Garden Centre and Buds Florist accepts payment from all major credit and debit cards, including Visa, Mastercard, American Express, as well as debit cards and PayPal account balances.
This site uses the Paypal system for online credit card transactions. Paypal is the payment gateway of choice for over 57 million account users in the UK. All payment information is transmitted in secure mode and is encrypted using online security encryption. Firewalls within the Paypal system are structured to prevent any unauthorised access to your information.
Credit card details are captured within the Paypal secure system, and no card details are stored on your computer or computers belonging to Teddington Garden Centre and Buds Florist. When your order has been placed, you will receive an email from Paypal to confirm the payment has been successful.
Teddington Garden Centre and Buds Florist is a trading name of www.flower.co.uk Limited.
Copyrights and Trademarks
A. All materials contained on the Website are Copyright © Dec 1995 Teddington Garden Centre and Buds Florist and their Suppliers and Licensors. All rights reserved.
B. No person is authorised to use, copy, or distribute any portion of the Website including related graphics.
C. Teddington Garden Centre and Buds Florist and other trademarks and/or service marks (including logos and designs) found on the Website are trademarks/service marks that identify Teddington Garden Centre and Buds Florist and the goods and/or services provided by Teddington Garden Centre and Buds Florist. Such marks may not be used under any circumstances without the prior written authorisation of Teddington Garden Centre and Buds Florist.
Links to Third Party Websites
Teddington Garden Centre and Buds Florist may provide hyperlinks to third party Websites as a convenience to users of the Website. Teddington Garden Centre and Buds Florist does not control third party Websites and is not responsible for the contents of any linked-to third party Websites or any hyperlink in a linked-to site. Teddington Garden Centre and Buds Florist does not endorse, recommend or approve any third party Website hyperlinked from the Website. Teddington Garden Centre and Buds Florist will have no liability to any entity for the content or use of the content available through such hyperlink.
No Representations or Warranties & Limitations on Liability
The information and materials on the Website could include technical inaccuracies or typographical errors. Changes are periodically made to the information contained herein.
Teddington Garden Centre and Buds Florist makes no representations or warranties with respect to any information, materials or graphics on the Website, all of which is provided on a strictly “as is” basis, without warranty of any kind and hereby expressly disclaims all warranties of merchantability, fitness for a particular purpose and non-infringement.
Under no circumstances shall the site owner or publisher be liable under any theory of recovery, at law or in equity, for any damages, including without limitation, special, direct incidental, consequential or punitive damages (including, but not limited to loss of use or lost profits), arising out of or in any manner connected with the use of information or services, from the Website.
Terms and conditions for orders
This website trades as part of the Interflora Florists Online scheme operated by TEDDINGTON GARDEN CENTRE. The terms and conditions below outline the service we make available to you.